FAQ

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How can I get in touch with Dental Team?

Contact our Laboratory by phone or e-mail at the following addresses:

Do I have to have a courier?

The Dental Team offers a Pick-Up and Delivery service across the country (excluding islands) through a partnership with DHL and SDA companies.

Pick-Up and deliveries within a 100 km radius from the main office are entrusted to our dedicated staff.

For detailed information, contact Dental Team at e-mail: logistica[email protected]

Are there any shipping costs that I have to pay?

The customer can have some shipping costs only in special cases and they are to be are agreed upon acceptance of the order placed at Dental Team.

For detailed information contact Dental Team at e-mail:[email protected]

What are the delivery times?

The processing time is agreed upon and confirmed by the logistics department for each order placed with us. The minimum delivery times from the receipt of the order in the laboratory are:

  • for Finished product - 5 business days (for orders placed before 12 o’clock/a.m.)
  • for Semi-finished - 3 business days (for orders placed before 12 o’clock/a.m.)

Are there any economic benefits if I choose longer delivery times?

Yes, let the Dental Team deliver for:

  • Finished Product - in 8 working days (received by 12 noon)
  • for Semi-Finished - in 6 working days (received by 12 noon). Thanks to the optimization of the manufacturing times we are able to lower our costs and thus the final price for your order will be lower as well.

    To receive detailed informarion, please contact Dental Team via e-mail at: [email protected]

I have an intraoral/database scanner picture. What address should I send my files to?

The files in *.stl format made by you can be sent by e-mail to the following address: [email protected]

How should I request a Pick-Up?

Contacts with Logistics department are to be made via telephone and e-mail, using the following addresses:

Terms of payment

Payments are made for the sender, according to the terms of delivery. In order to agree the modalities of payment different from the suggested one, please contact the administrative department at the e-mail: amminist[email protected]

What are the guarantees for a finished custom-made medical product?

Upon the completion of the manufacturing, a CERTIFICATION OF CONFORMITY under the Ministry of Health Directive 93/42 / EEC is issued, indicating:

  • Patient Advices
  • Periodic Inspection
  • Table Materials used in complete production batches to ensure traceability (in case of any problems)
  • Operating Instructions
  • Maintenance Instructions
  • Conservation and Safety
  • Warning to Your Physician

Do you manufacture special components?

The Dental Team can manufacture implant components and accessories on order. You can forward any such request to the e-mail: [email protected]

Do you sell scanning devices for the clinics or laboratories?

To obtain information or submit a commercial request, please contact the Dental Team via e-mail address: [email protected]

Do you sell specific implant sets with their accessories?

To obtain information or submit a commercial request, please contact the Dental Team via e-mail address: [email protected]